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We have built a business model that is structured and integrated to meet the new needs of customers, who are increasingly aware, digital and engaged. This is why we are committed to building increasingly resilient and digitised platforms and infrastructures.
Specific value drivers have been identified for the value creation for our customers:
Affordable and clean energy
2020
2021
Δ 21-20
Household electrification rate (%)
(*)
14%
Renewable share of electricity sales (%)
62%
64%
+2 p.p.
Service quality
2020
2021
Δ 21-20
SAIDI (min.)
259
243
-6%
Infrastructure & Technology
2020
2021
Δ 21-20
Charging points (mln)
0.2
0.3
+50%
Beneficiaries of new connections in rural and suburban areas (mln)
0.5
0.8
+60%
Digital customers (%)
(*)
31%
End users with active smart meters (mln)
44
45
2%

(*) Figures related to the new Stakeholder Capitalism model will be available from 2021.

We give voice to our commitment through our performance.