We are committed to accelerating the future of power generation and the decarbonization of our energy mix by increasing renewable energy and achieving greater electrification in energy consumption, while ensuring universal access to affordable electricity. All of this will enable us to reach the United Nations’ Sustainable Development Goal (SDG) 7 – ensuring access to affordable, reliable, sustainable and modern energy for all — and to achieve net-zero emissions.

 

In order to achieve UN sustainable development goal (SDG) 7, i.e. to ensure access to affordable, reliable, sustainable and modern energy, the Group has defined its positioning and strategic guidelines in a manner aimed at increasing electrification by customers, and we have committed to moving up our "Net-Zero" commitment in line with the Paris Agreement for both direct and indirect emissions by 10 years, from 2050 to 2040.

 

The increase in volumes of energy sold and the growth in beyond-commodity services will be accompanied by a generalized reduction in costs. We also estimate that value created for customers by the Group could lead to a reduction of up to 40% in their total energy costs, together with a decrease of up to 80% in their carbon footprint by 2030.

We are committed to ensuring high standards of service quality to the utmost satisfaction of our customers by anticipating market needs, so as to ensure reliable solutions and establish lasting relationships with our customers based on open dialogue, collaboration and trust; traits that concern not only the provision of electricity and/or natural gas but also, and above all, the intangible aspects of our service as perceived by the customer. 

Our goal is to be a reliable partner that is able to provide simple, innovative solutions and anticipate the needs of our customers.

Our strategic actions focus on maximizing customer electrification while improving service quality. We are conscious of the fact that service reliability is a driver of electrification and the factor on which many aspects of quality of life for our customers depends, both in their day-to-day and in relation to specific issues of health, safety, and development, so we have strengthened our commitment to reduce our system average interruption duration index (SAIDI) to 100 minutes by 2030.

As a distribution system operator (DSO), our Group has taken up the challenge of the energy transition to develop the grid of the future, one that is smart, modern, flexible, and digital. 

Our customer management is supported by a digital platform that enables us to both automate mappable, highly replicable processes and process and make use of data at whole new level of efficiency and depth of analysis. In this way, customers receive a better service with additional, customized services that meet their specific needs.

The Group promotes the electrification of energy consumption from renewable sources for a sustainable transition, and we are committed to creating value for our customers by developing “beyond-commodity” services, such as enhancing the charging network for electric vehicles, behind-the-meter storage, and electric buses, all in collaboration with our partners.

Our new digital infrastructures will make it possible to open our networks to active participation by our stakeholders, providing them with a platform on which we can all operate in the same way, while encouraging the use of electricity to create shared value over the long term. To support this ambitious transformation, we have launched Grid Futurability®, our new, long-term strategy defining the grid we want to create by 2030 and identifying the actions to be taken around the world, both industrially and in terms of integration with our stakeholders.

We are committed to continuing to increase access to electricity in rural and suburban areas in the nations in which we operate where there are communities without that access, with the goal of reaching 6.9 million beneficiaries by 2030. We will also continue to support the spread of electrical transport, and we expect to reach more than 5 million public and private charging points.