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We are committed to offering customers higher quality services for reduced energy expenditure. Furthermore, we are committed to reducing polluting emissions through electrification and decarbonisation.

Our commercial efforts will enable customers to reduce their overall energy spending by about 40% by 2030 and to enjoy greater service quality.

Through electrification and decarbonization, customers will also see a significant reduction in their CO2 emissions, helping them to meet stricter limits and improving their sustainability metrics and profiles.

Affordable and clean energy
2021
2024
Δ 24-21
Household electrification rate (%)
14%
16%
+2 p.p.
Reduction in household energy spending (%)
(*)
4%
Reduction in household CO2 emissions (%)
(*)
8%
Renewable share of electricity sales (%)
64%
67%
+3 p.p.
Service quality
2021
2024
Δ 24-21
SAIDI (min.)
243
216
-11%
Infrastructure & Technology
2021
2024
Δ 24-21
Charging points (mln)
0.2
1.1
>100%
Beneficiaries of new connections in rural and suburban areas (mln)
0.8
2.8
>100%
Digital customers (%)
31%
42%
+11 p.p.
End users with active smart meters (mln)
45
>48
7%

(*) Figures related to the new Stakeholder Capitalism model will be available from next year.

Our risk management system enables us to identify, classify and manage risks efficiently in order to support management in making informed decisions to mitigate impact and transform risks into business opportunities.